Shipping
Free shipping in the United States and Canada via UPS or USPS. For areas outside of the US or Canada, shipping charges will be determined according to weight and size. The customer is responsible for taxes and duties for Canada and any other international destinations.
We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations. Also note that shipping costs will be applied for locations not in the US or Canada.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
Unopened items may be returned within 15 days. There is a 10% restocking fee and return shipping costs are the responsibility of the customer. Radius Design USA will pay the return shipping costs if the return is a result of our error. We do not accept returns for used or mounted mailboxes.
Customer will be refunded within 2 weeks of item being returned to our warehouse.
To return in item, login to your account, view the order using the "Orders" link under the "My Account" menu and click the Return item button. We will approve the return and notify you via email of return received.
Special orders and custom orders of non-stocked items cannot be returned or refunded. Special colors, custom made boxes and powder coated posts fabricated to certain specifications cannot be refunded or returned.